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It is our goal to make you happy with your order!
Please inspect your package when it arrives. If there are any issues, contact us immediately and we can initiate a return for the unused products within 30 days after delivery of the item. Once you contact us by email, you will receive a Return Authorization Number. If you do not have this number, the product won't be eligible for a refund or credit.
Here is the info you need to know for an easy return process:
1. All products must be returned in original packaging and in new condition (unless they were damaged during delivery.
2. If items were damaged or defective upon original delivery we will refund or replace your order, including shipping fees, and will arrange for FedEx to pick up the products from your home.
3. Items that are refused or undeliverable are eligible for a refund covering the total amount of products ordered, but you'll be responsible for both delivery and return shipping costs.
4. After we receive your return we will inspect the items and issue a refund, replacement, or credit based on the reason for the return and the condition of the products.
*Please note that all returned orders are subject to a 5% restocking fee.
**Custom Buckets are non-refundable.However, if the pouches inside the buckets are damaged or defective, replacement meal pouches will be sent out.